Shipping policy
At Kosha The Creator, we’re committed to providing a smooth and reliable shopping experience. Please review the information below for details on order processing and delivery.
Order Processing
All orders are processed within 2–5 business days after purchase. Once your order has been shipped, you’ll receive a confirmation email with tracking details.
Shipping Information
Where do orders ship from?
We partner with an on-demand fulfillment provider that operates facilities worldwide. This allows us to ship your order from the location best suited for efficient delivery.
How can I track my order?
As soon as your order ships, you’ll receive an email with a tracking link. If you have any questions about your shipment, feel free to contact us at contact@koshathecreator.com.
Estimated Delivery Times
Most orders arrive within 3–8 business days after shipment. Please note that delivery times may be longer during peak periods, such as holidays.
Delayed or Missing Orders
If your order hasn’t arrived within the expected timeframe, we recommend taking the following steps before contacting us:
- Double-check your shipping confirmation email to ensure the delivery address is correct
- Contact your local post office to see if they are holding your package
- Check with neighbors in case the package was delivered nearby
If the address is correct and the package cannot be located, please refer to our “Lost or Missing Packages” section in the refund policy for next steps.
Questions
If you have any questions about your order or shipping, please contact us at contact@koshathecreator.com. We’re happy to help.
Thank you for your support.